The Customer Is Sometimes Rude

This is my entry for Mom Bloggers Planet

Owh, feel like a very long time since my last entry here. I am now 34 weeks and 40 days to go!! Only moms will understand me…huhuhuhu…

Business is not all fun and games. If you are running your own business, you absolutely must have a thick skin. Being easily hurt or upset isn't going to get you anywhere. Serious and it is even more serious than Wonderpet’s problem. Customers and business owners are going to have opinions. No matter if it's on your website, your products, or your method of marketing. Some comments may be constructive critisism, others may be down right rude. Regardless, fighting back is NEVER going to look good on your part.

In 2007, I did the business online as a part time. I always use Poslaju Malaysia due to the cheap cost. I’ve never charge the delivery cost to my customer and that is the main reason why I choosed Poslaju Malaysia. Luckily, all my customer understand the service weakness but as long as the delivery cost is free and sooner or later they will get the thing, they were happy.

But it is not that easy to one of my customer. Actually I posted her order on the day she pay me and I did give him the track number. But it is Saturday and I guess by Tuesday she’ll get her order. But I was wrong, it is public holiday in Selangor on Tuesday. Even worse, I forgot to follow up her by phone as she didn’t open her YM. By Friday, her husband sent me a message that clearly stated that I cheated his wife!

By the way, I actually try really hard to find her order. Her wife always ask me about that and I feel like she is really my friend as we have talk to each other almost every day 2-3 weeks before that. Plus, I gave her a big discount as I feel like she is a good friend to me. But after I received that message, I ask him his account number.

I return RM 25, the same amount as she banked in to me. Well, actually my profit on that product is only RM 3. I called Poslaju’s customer service and they tell me that their staff was sick and after that the van that they use also sick!!! Waaaa…I feel like urrrgghh…I cannot tell. It is very disappointed when we are hoping for the best.

I make a big decision after that. Every order must plus RM 8 for another express delivery. Owh, and I refused to have this customer payment but I told her that it was not me who cheat her. I gave her the track number and she must understand that I’ve done my best. She asked me for apologized and I don’t wanna make that issue bigger and bigger.

So guys, how to cope with a rude customer?

• It will never help to yell back or make rude comments. Stay professional and try to provide the best possible customer service despite their rudeness. Listen to what they say and try to resolve the problem.
• Stay calm. If you react it will only make them more angry and give them the encouragement to continue.
• Don’t take it personally. I know this is really hard but at least don’t talk about this to other especially in your own blog!!!

Granted there are always going to be those who will never buy, but that still doesn't mean you should be rude back to them. Word travels regardless of who they are, and your business is going to be hurt. Always keep in mind that bad news travels at least twice as fast as good news.
Bottom line - the next time you feel someone is being rude, grit your teeth and smile (owh..I always did this – really like a kerang bucuk!!). Getting down to their level never helps. Besides, don't forget, you never know who's watching. You're a business owner and your reputation is on the line.

Pertanian - Peluang Menuai Kekayaan & Pahala

Bismillah,

Maafkan tajuk ku ini. Nanti di bawah sana ku ceritakan kenapa saya arini mencari tentang pertanian hari ini. Saya mulakan dengan beberapa ayat alQuran di bawah :

Firman ALLAH yang bermaksud :

Dan Dialah yang menurunkan air hujan dari langit, lalu Kami tumbuhkan dengan air itu segala macam tumbuh-tumbuhan maka Kami keluarkan dari tumbuh-tumbuhan itu tanaman yang menghijau. Kami keluarkan dari tanaman yang menghijau itu butir yang banyak; dan dari mayang korma mengurai tangkai-tangkai yang menjulai, dan kebun-kebun anggur, dan (Kami keluarkan pula) zaitun dan delima yang serupa dan yang tidak serupa. Perhatikanlah buahnya di waktu pohonnya berbuah dan (perhatikan pulalah) kematangannya. Sesungguhnya pada yang demikian itu ada tanda-tanda (kekuasaan Allah) bagi orang-orang yang beriman. (Al-An'am : 99)

“Lalu dengan air itu, Kami tumbuhkan untuk kamu kebun-kebun kurma dan anggur; di dalam kebun-kebun itu kamu memperoleh buah-buahan yang banyak dan sebahagian daripada buah-buahan itu kamu makan.” (al-Mukminun: 19)

Lalu Kami tumbuhkan pada bumi biji-bijian dan buah anggur serta sayur-sayuran, dan buah zaitun serta pohon-pohon kurma, dan taman-taman yang menghijau subur, dan berbagai-bagai buah-buahan serta bermacam-macam rumput untuk kegunaan kamu dan binatang-binatang ternak kamu. (Abasa : 27-32)
Jelas begitu banyak sekali saranan ALLAH supaya kita memanfaatkan tanah di bumi ini agar ia menjadi tanda kesyukuran kita atas rezeki yang telah ALLAH berikan kepada kita. Kalau dulu, kita memandang mereka yang bertani ini sebagai orang miskin, kini tidak lagi. Saya mempunyai banyak contoh untuk membuktikan bahawa tanggapan ini salah.

Jika kena cara dan gayanya, golongan petani yang dianggap susah ini tidak lagi akan menjadi susah malah boleh mengeluarkan zakat pula dan ini telah tertulis dalam firman ALLAH yang bermaksud :

.. makanlah daripada buahnya ketika ia berbuah, dan keluarkanlah haknya (zakatnya) pada hari memetik atau menuainya; dan janganlah kamu melampau-lampau (pada apa-apa jua yang kamu makan atau belanjakan); sesungguhnya Allah tidak suka kepada orang-orang yang melampau-lampau (Al-An'Am : 141)

Namun, ramai yang memandang pertanian ini sebagai kerjaya yang old fashion. Kesian kat laki saya sebab dia sangat minat bertani. Tinggal sahaja kami masih tidak mempunyai tanah sendiri. Walaupun begitu, sekarang dia sedang mengusahakan penternakan ayam, itik dan angsa. Insya ALLAH saya yakin, rezeki kami ada di dalam bidang ini.

Cuma pertanian yang masih tersimpan dalam niat kami, belum diterjemah kepada tindakan lagi. Seperti yang dinyatakan dalam surah Abasa di atas, pertanian itu akan menjadi makanan kita dan ternakan kita. Maka penternakan akan menjadi lebih jimat dengan adanya pertanian. OK, walaupun anda bekerja di pejabat, atau anda ada perniagaan lain, adakah anda cuba2 untuk bertani?

Hihi...tapi tak acilah kalau bertani di FarmVille atau FarmTown dalam Facebook. Kalau begitulah realitinya bertani, saya rasa saya dan suami saya boleh menjadi benar2 kaya..ahahaha...baru berapa hari masuk aja kami dah sampai ke level 1o dengan jumlah coins sebanyak 25k...sungguh gila sekali. Suami saya sampai terlupa pada ayam2nya gara2 bertani dalam FarmVille...ahahaha...

Kepada sesiapa yang nak cari ayam piru (ayam Belanda) silalah jengah blog baru yang saya dan suami buat atas nama ayah saya : Madzlan's Farm. So, korang tanam apa kat umah korang aaa??